{"id":15655,"date":"2025-12-26T13:16:17","date_gmt":"2025-12-26T10:16:17","guid":{"rendered":"https:\/\/vapesubzero.com\/?page_id=15655"},"modified":"2025-12-26T13:17:44","modified_gmt":"2025-12-26T10:17:44","slug":"return-exchange-policy","status":"publish","type":"page","link":"https:\/\/vapesubzero.com\/en\/return-exchange-policy\/","title":{"rendered":"Return &amp; Exchange Policy"},"content":{"rendered":"\n<!DOCTYPE html>\n<html dir=\"ltr\" lang=\"en\">\n<head>\n<meta charset=\"UTF-8\">\n<style>\n    \/* General Container Styles *\/\n    .policy-container {\n        font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif;\n        max-width: 800px;\n        margin: 0 auto;\n        background-color: #ffffff;\n        padding: 40px;\n        border-radius: 10px;\n        box-shadow: 0 4px 15px rgba(0,0,0,0.05);\n        line-height: 1.8;\n        color: #444;\n        text-align: left; \/* Left alignment for English *\/\n    }\n\n    \/* Subheadings Styles *\/\n    .policy-container h2 {\n        color: #0073aa;\n        font-size: 20px;\n        margin-top: 30px;\n        margin-bottom: 15px;\n        font-weight: 700;\n        border-bottom: 2px solid #f1f1f1;\n        padding-bottom: 10px;\n    }\n    \n    .policy-container h2:first-of-type {\n        margin-top: 0;\n    }\n\n    \/* Text and Lists *\/\n    .policy-container p {\n        margin-bottom: 15px;\n    }\n\n    .policy-container ul {\n        list-style-type: none;\n        padding-left: 0; \/* Reset padding *\/\n    }\n\n    .policy-container ul li {\n        position: relative;\n        padding-left: 20px; \/* Space for bullet *\/\n        margin-bottom: 8px;\n    }\n\n    \/* Custom Bullet Point *\/\n    .policy-container ul li::before {\n        content: \"\u2022\";\n        color: #0073aa;\n        font-weight: bold;\n        position: absolute;\n        left: 0;\n    }\n\n    \/* Contact Box *\/\n    .contact-box {\n        background-color: #f9f9f9;\n        border: 1px solid #e1e1e1;\n        border-left: 5px solid #0073aa; \/* Accent on the left *\/\n        padding: 20px;\n        border-radius: 5px;\n        margin-top: 40px;\n    }\n\n    .contact-box h3 {\n        margin-top: 0;\n        color: #333;\n        font-size: 18px;\n    }\n\n    \/* Mobile Responsiveness *\/\n    @media (max-width: 600px) {\n        .policy-container {\n            padding: 20px;\n            margin: 0;\n            box-shadow: none;\n        }\n    }\n<\/style>\n<\/head>\n<body>\n\n<div class=\"policy-container\">\n\n    <h2>1. Introduction<\/h2>\n    <p>This policy outlines the return and exchange terms and procedures adopted by <strong>Vape Sub Zero<\/strong>, in accordance with the Kuwaiti Consumer Protection Law and regulations governing health products.<\/p>\n\n    <h2>2. General Conditions<\/h2>\n    <ul>\n        <li>Return or exchange requests must be submitted within <strong>14 days<\/strong> from the date of receipt.<\/li>\n        <li>Proof of purchase (Order number, invoice, or electronic receipt) must be provided.<\/li>\n        <li>The product must be in its original condition, factory sealed, and absolutely unused.<\/li>\n        <li>Opened or used products, especially those that come into contact with the mouth or contain nicotine, are not accepted for health reasons.<\/li>\n    <\/ul>\n\n    <h2>3. Non-Returnable or Non-Exchangeable Items<\/h2>\n    <p>According to Kuwaiti law and Ministry of Health regulations, health or personal items cannot be returned or exchanged once opened. This includes:<\/p>\n    <ul>\n        <li>Vape devices once the plastic packaging (cellophane) has been opened.<\/li>\n        <li>Pods, coils, and disposable devices.<\/li>\n        <li>Vape flavors and nicotine products of all kinds once the package is opened.<\/li>\n        <li>Any product showing signs of use or tampering.<\/li>\n    <\/ul>\n\n    <h2>4. Allowed Cases for Return or Exchange<\/h2>\n    <ul>\n        <li>Clear factory defect in the device (does not work).<\/li>\n        <li>Receipt of a product different from what was ordered.<\/li>\n        <li>Receipt of a product damaged during shipping (before use).<\/li>\n        <li>These cases must be reported within <strong>24\u201348 hours<\/strong> of receipt, providing photos or video illustrating the issue.<\/li>\n    <\/ul>\n\n    <h2>5. Conditions for Accepting Factory Defects<\/h2>\n    <ul>\n        <li>The product must not have been subjected to misuse (e.g., dropping, water exposure, or using an incompatible charger).<\/li>\n        <li>The defect must have existed before actual use.<\/li>\n        <li>The product must be returned with all accessories and the original box.<\/li>\n    <\/ul>\n\n    <h2>6. How to Submit a Request<\/h2>\n    <p>You can submit an exchange or return request via our official communication channels:<\/p>\n    <ul>\n        <li><strong>Phone \/ WhatsApp:<\/strong> <a href=\"tel:+96550883667\" style=\"text-decoration:none; color:#444;\">+965 5088 3667<\/a><\/li>\n        <li><strong>Email:<\/strong> <a href=\"mailto:info@vapesubzero.com\" style=\"text-decoration:none; color:#444;\">info@vapesubzero.com<\/a><\/li>\n    <\/ul>\n    <p>Please provide the order number, name, description of the problem, and illustrative photos if needed.<\/p>\n\n    <h2>7. Refunds<\/h2>\n    <ul>\n        <li>Refunds are processed via the same payment method used for the purchase (if applicable).<\/li>\n        <li>For Cash on Delivery (K-NET or Cash), the amount is refunded in cash or via a local payment link\/transfer.<\/li>\n        <li>Delivery fees are non-refundable once the order has been dispatched for delivery.<\/li>\n    <\/ul>\n\n    <h2>8. Exchange<\/h2>\n    <ul>\n        <li>Damaged or incorrect products will be exchanged for a similar product immediately upon verification of the issue.<\/li>\n        <li>If the same product is out of stock, the customer may choose a suitable alternative or receive a full refund.<\/li>\n    <\/ul>\n\n    <h2>9. Kuwaiti Law Exceptions<\/h2>\n    <p>According to the regulations of the Ministry of Commerce and Industry in Kuwait, health and consumable goods affected by opening the packaging are considered &#8220;final sale&#8221; and are not returnable unless there is a factory defect only.<\/p>\n\n    <h2>10. Policy Updates<\/h2>\n    <p>Vape Sub Zero management reserves the right to update or modify the Return and Exchange Policy at any time. Modifications become effective immediately upon posting on the website.<\/p>\n\n    <div class=\"contact-box\">\n        <h3>Need Help?<\/h3>\n        <p>Our customer service team is ready to assist you. Contact us:<\/p>\n        <ul>\n            <li><strong>Email:<\/strong> <a href=\"mailto:info@vapesubzero.com\">info@vapesubzero.com<\/a><\/li>\n            <li><strong>Phone:<\/strong> <a href=\"tel:+96550883667\">+965 5088 3667<\/a><\/li>\n            <li><strong>Address:<\/strong> Salmiya \u2013 Salem Al Mubarak St \u2013 Amar Plaza Complex<\/li>\n        <\/ul>\n    <\/div>\n\n<\/div>\n\n<\/body>\n<\/html>\n","protected":false},"excerpt":{"rendered":"<p>1. Introduction This policy outlines the return and exchange terms and procedures adopted by Vape Sub Zero, in accordance with [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-15655","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/vapesubzero.com\/en\/wp-json\/wp\/v2\/pages\/15655","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vapesubzero.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vapesubzero.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vapesubzero.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/vapesubzero.com\/en\/wp-json\/wp\/v2\/comments?post=15655"}],"version-history":[{"count":0,"href":"https:\/\/vapesubzero.com\/en\/wp-json\/wp\/v2\/pages\/15655\/revisions"}],"wp:attachment":[{"href":"https:\/\/vapesubzero.com\/en\/wp-json\/wp\/v2\/media?parent=15655"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}