FAQ

Purchasing and using products is available only to adults aged 21 years and over. We comply with the law and do not sell to minors under any circumstances.

Yes, the delivery representative has the right to request a Civil ID to verify age. If the recipient is proven to be under 21, the order will be cancelled immediately, and products will not be delivered.

Delivery within Kuwait is done on the same day, usually within 2 hours of confirming the order. Times may vary slightly during peak hours or emergencies.

Delivery fees vary by area (Capital, Hawalli, Ahmadi, Jahra, etc.). The fee amount is clearly displayed automatically on the checkout page before payment.

Yes, express shipping is available to the Kingdom of Saudi Arabia within up to 14 business days from the date of dispatch.

The cost is calculated based on the shipment weight and the selected shipping method. It is recommended to contact us via WhatsApp to determine the weight and final cost accurately:
Click here to contact via WhatsApp

A copy of the National ID (for the recipient in Saudi Arabia) is required before shipping, in accordance with customs requirements for clearance. Failure to provide this data may result in delay or rejection of the shipment.

Returns or exchanges can be requested within 14 days of receipt, provided the product is unused and in its original condition. Health products like (Flavors, Pods, and Disposables) are not accepted unless there is a factory defect only.

You must contact us within 24–48 hours of receipt, sending photos illustrating the problem and the order number, so we can inspect the case and take appropriate action (exchange/refund).

You can request cancellation before the order is dispatched or handed to the representative by contacting us on WhatsApp. If the order has already been shipped, cancellation may not be available, or delivery fees may apply.

No, not all products. The nicotine content is explicitly stated on each product page (Salt Nic, Freebase, or Nicotine-free). Please remember that nicotine is an addictive substance.

Payment methods are shown on the checkout page and usually include Cash on Delivery (Cash/K-NET) or Online Payment (if available) depending on the options at the time of order.

No, Vape Sub Zero does not provide any medical advice or smoking cessation tips. All our products are intended for adult recreational use only.

We are happy to assist you via the following channels:
WhatsApp: Click here to chat
Phone: +965 5088 3667
Email: info@vapesubzero.com