Last reviewed: August 2026
In short: ordering online in Kuwait works exactly as it always did — you browse the range on the site, decide what you want, send it to us on WhatsApp, we confirm availability, and you collect your order from the Salmiya or Rigai branch. The only thing suspended is delivery of tobacco products inside Kuwait. If you are outside Kuwait, we offer shipping to Saudi Arabia with a tracking number. This guide walks you through it step by step.
What ordering online in Kuwait actually means today
Two different things get confused here:
- Browsing, choosing and confirming an order online — fully available, nothing has changed.
- Delivery of tobacco products inside Kuwait — suspended under Ministerial Decision No. 27 of 2026.
So you can do everything from your phone: see the range, compare, ask questions, confirm the order, and pick a convenient time to collect. The full picture is in our guide to vape delivery in Kuwait 2026.
Step 1 — Browse the catalogue and decide what you want
Filtering by type
The range is split into clear sections, and the easiest start is to go straight to the one that matches how you vape rather than wandering the whole store:
- Disposables — over 1,100 products. No charging, no refilling, no coils: open it and use it until it is done.
- E-liquids — over 570 flavours, split into salt nic and freebase.
- Pod systems — small refillable devices with an MTL draw.
- Vape devices — higher-powered devices with a DTL draw.
- Pods and coils — the spares section you keep coming back to.
- Nicotine pouches and IQOS — for anyone who prefers a vapour-free option.
Filtering by brand
If you have a brand you already trust, search for it directly instead of browsing the whole section. The store carries over 40 brands, and the most requested are JDI, Uwell, Sams Vape, VGOD, Air Bar, Dr Vapes, Shishti, Al Fakher, Vaporesso and IQOS.
And if you cannot find the brand or model you are after on the site, do not assume it is out of stock — ask us on WhatsApp, it may well be at the branch.
Step 2 — Check compatibility before you order
This is the step most people skip, and it is the single biggest cause of an order coming back for exchange.
Device, pod and coil have to match
Every device has its own pods and coils, and a coil from one model will not work on another just because it looks similar. Before ordering a replacement coil, confirm the exact model name — not just the brand. “A Voopoo coil” is not enough; Voopoo makes several devices and each takes a different coil.
The easiest way: photograph the old coil or its box and send it to us on WhatsApp, and we will identify the match from the pods and coils section.
Does the e-liquid suit your device?
The simple rule:
- Small, low-powered device? → salt nic. MTL draw, higher nicotine strengths.
- Large, high-powered device? → freebase. DTL draw, heavier vapour.
Using the wrong type does not give a good result: salt nic in a high-powered device comes out harsh, and freebase in a small device comes out weak and flat.
Step 3 — Send your order on WhatsApp
What we need from you
The clearer the order, the faster it is prepared. Five details are enough:
- Product name — in full, with the model.
- Flavour — the exact name.
- Nicotine strength — the same flavour comes in several.
- Quantity.
- Which branch suits you — Salmiya or Rigai.
WhatsApp us: 5088 3667 (Salmiya) · 5112 4370 (Rigai)
Sending the product link
By far the fastest method: open the product page on the site, copy the link from the address bar, and send it to us. It cuts the exchange in half and removes any chance of confusion over a name, a flavour or a strength — especially with products whose names look alike.
If you have several items, send the links together in one message rather than scattered ones, with the quantity next to each.
Step 4 — Payment
Once we confirm availability and the final amount, you choose the option that suits you: KNET or cash on collection at the branch, or Wamd or a payment link if you would rather pay in advance. Full details are on the payment methods page.
Shipments to Saudi Arabia follow a different rule: they are settled before preparation.
Step 5 — Collection
From the Salmiya branch
Salem Al Mubarak Street — Amar Plaza, Salmiya. Open 24 hours, seven days a week, so you can come whenever suits you.
From the Rigai branch
Opposite the new Courts Complex — next to Grand Hyper. Open daily from 8:00 AM until 4:00 AM. The closest branch for Farwaniya, Jleeb Al-Shuyoukh and Jahra.
Details of both branches and directions are on our branches page.
Shipping to Saudi Arabia
If you are outside Kuwait, our shipping service to Saudi Arabia covers disposables, e-liquids and vape devices, with a tracking number.
Common mistakes that delay your order
These five come up daily, and each one costs you time:
- No nicotine strength given. We have to ask, you have to reply, and preparation stalls for no reason.
- The flavour is not specific. “Grape” alone covers dozens of variants across different brands in the disposables section.
- Ordering a device without its coils. A device ships with a limited number; order the spares with it from the start.
- No branch specified. The order is prepared at a branch, and without one it waits until you say.
- Sending an unclear photo. A blurry shot of a coil box does not give us the model number — shoot in good light and get close to the text.
And a sixth tip: name your alternative up front. “If this flavour is out, send this instead” — one sentence that saves an entire round of questions.
Ready to order? Here are the numbers
Send us your list on WhatsApp and we will come back with availability and the total:
- Salmiya branch: +965 5088 3667 — open 24 hours
- Rigai branch: +965 5112 4370 — 8 AM to 4 AM
For the official policies, see the shipping and delivery page and the return and exchange policy.